Shipping policy
Delivery Policy
Last updated: August 2026
Order Processing
We carefully inspect and pack all orders before dispatch. Orders are processed Monday to Friday during business hours and we aim to dispatch within 1–2 working days of payment being confirmed. Orders placed after 3pm, on a weekend, or on a bank holiday will be processed the next working day.
Once your order has been dispatched, you will receive a confirmation email containing your Royal Mail tracking information.
UK Delivery
| Service | Estimated Delivery | Cost |
|---|---|---|
| Royal Mail Tracked 48 | 2–3 working days from dispatch | £3.99 |
| Royal Mail Tracked 48 | 2–3 working days from dispatch | FREE on orders over £50 |
Shipping is by Royal Mail 48-Hour Tracked. Please allow approximately 3–5 working days from placing your order to receiving your delivery, including our processing time. Delivery timeframes are estimates provided by the courier, they are not guaranteed and may be longer during busy periods, public holidays or due to courier delays. Refine London is not responsible for delays caused by the carrier.
You will receive a dispatch confirmation email with your tracking details once your order is on its way.
Order Cancellations
If you wish to cancel an order, please contact us immediately at contact@refinelondon.com. We will do our best to cancel before dispatch. Once an order has been packed or handed to the courier it cannot be cancelled and will need to go through our returns process. Please see our Refund Policy for full details.
Incorrect Address
Please ensure your delivery address is correct at checkout. If you notice an error after placing your order, contact us immediately at contact@refinelondon.com. We will do our best to amend the address before dispatch, but we cannot guarantee changes can be made once the order has been processed.
If a parcel is returned to us due to an incorrect or incomplete address provided at checkout, you will be responsible for the cost of redelivery. If redelivery is declined, original shipping costs will be deducted from any refund. Refine London is not responsible for failed deliveries caused by incorrect address information.
Refused Deliveries
Parcels refused at the point of delivery will be treated as a return and processed in accordance with our Refund Policy. Original shipping costs will not be refunded.
Missing or Lost Parcels
If your tracking shows your order has been delivered but you have not received it, please check with neighbours and any safe places before contacting us. If you believe your parcel is lost, contact us at contact@refinelondon.com within 14 days of the expected delivery date and we will investigate with the courier.
International Delivery
Refine London currently ships to the UK only. International shipping will be introduced in a future phase. Sign up to our mailing list to be notified when international delivery becomes available.
Free Shipping Threshold
If your order originally qualified for free shipping and you subsequently request a return, the actual original shipping cost will be deducted from your refund amount in addition to any return shipping costs. Please see our Refund Policy for full details.
Contact
For any delivery queries, please contact us at contact@refinelondon.com. Please include your order number in all correspondence.
Support hours: Monday to Friday, 10am – 5pm. Weekends and bank holidays: closed.