Ordering & Delivery
Where do you currently ship?
Refine London currently ships within the UK only. International delivery will be introduced in a future phase.
How much is UK delivery?
Royal Mail Tracked 48 delivery is £3.99 and FREE on orders over £50.
When will my order arrive?
Orders are processed within 1–2 working days. Estimated delivery dates are displayed at checkout and all orders are sent using Royal Mail Tracked 48.
Will I receive tracking?
Yes. You'll receive tracking information by email once your order has been dispatched.
Refine London Dual Forms
Are Refine London Dual Forms reusable?
Yes. With appropriate care. Lifespan will vary depending on use and care.
What products can I use with the dual forms?
We recommend using Refine London Dual Forms with hard gel or polygel systems.
Are the dual forms suitable for beginners?
They're designed for qualified nail professionals. You don't need to already be experienced with dual forms, but you should hold the relevant qualification for the product system you're using.
How do I choose the correct shape or size?
Each collection has been designed for different nail types, shapes and structures. You'll find further information on each product page to help you choose.
How do I clean and care for my dual forms?
Every box includes access via QR code to our Dual Forms Getting Started Guide, where you'll find application and care guidance.
Education
Do you offer dual form training?
Yes. Refine London works alongside specialist dual form education delivered by our educator, Annabel, through PrettyEdgy Nails.
Do I need training before using dual forms?
If you already hold the relevant nail qualification, additional dual form education isn't essential to purchase the forms. However, specialist education can help you better understand form selection, fit, structure, adaptations for different nail types and prevention.
Can I access training outside the UK?
Yes. Online education is available worldwide.
Orders & Support
Can I change or cancel my order?
Contact us as soon as possible after ordering. We'll do our best to make changes before your order is processed, but changes or cancellations cannot be guaranteed once packing or dispatch has begun.
What if there's a problem with my order?
Contact us at your customer support email with your order number and details of the issue and we'll be happy to help.
Can I return my order?
Returns are subject to our Returns/Refund Policy.